Prodance Shoes Policy
OVERVIEW
Note: This return policy only applies to purchases made online. A different set of return policies applies for in-store purchases. Please visit our store for an in-store purchase return policy.
Thank you for shopping at Pro Dance Shoes. We strive to provide you high-quality footwear and excellent customer service. Please read our return policy carefully before purchasing on our website.
Eligibility for Exchanges:
We value the satisfaction of our customers above all else, and we understand that sometimes an exchange may be necessary. If for any reason you are not completely satisfied with your purchase, we are happy to offer an exchange within 15 days of purchase. To initiate the exchange process, please send an email to [email protected] with your request with a clear indication of the model or size you would like to exchange it for, and return the item(s) to us with the receipt(s) . Please note that customers are responsible for ALL shipping charges for the return, and shipping of the exchange items (subject to the shipping price listed in our catalog).
We appreciate your understanding and hope that we can work together to find a satisfactory solution.
We shall proceed with the replacement upon the reception of your returned item only if they are subject to these conditions: The item must be unused, in the same condition as received, and in the original packaging. This means no imprints on insoles or damage or scratches on the surface or bottom of the shoes.
Eligibility for Refunds:
If you notice a manufacturing defect upon receiving the item, you may be eligible for a refund within two weeks of receiving the item. To become eligible for a refund for a defective or damaged item, contact our customer service team within 7 days of receiving your order.
We shall proceed with the replacement upon receiving your returned item subject to the following conditions: The item must be unused, in the same condition as received, and in the original packaging.
Customers shall be responsible for ALL shipping charges for returning a defective purchase.
Steps for Refunds:
- Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 days.
- Please keep in mind the original shipping costs are non-refundable
- It takes about 10~30 days for us to proceed with the new replacement or refund upon receiving the customer’s returned merchandise(s).
- We shall not be liable for any damage or loss caused during your return transit. You are recommended to use UPS or Insured Post for return shipments.
- We shall keep our right to directly credit back to our customer for their refund.
Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service team at [email protected] or 1-514-927-2572.
Thank you for understanding our return policy. We appreciate your business!
Pro Dance Shoes
372 Sainte-Catherine St W #520, Montreal, QC, Canada, H3B 1A2
Section 1 – What Do We Do With Your Information?
Section 2 – Consent How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
Section 3 – Disclosure
Section 4 – Third-party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Section 5 – Security
Section 6 – Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 7 – Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions And Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at prodanceshoes.com.
[Re: Privacy Compliance Officer]
2229 rue Rachel Laval Quebec CA H7K2E1
